Concierge Engineering Desk

Direct technical correspondence for photometric calculations, acoustic spatial planning, order dispatch status, and authorized warranty registration.

PHYSICAL HEADQUARTERS

SoundScreen Store

100 Innovation Way, Suite 400, Wilmington, DE 19801, United States

Desk OperationsMonday – Friday: 9:00 AM – 6:00 PM EST

Response CommitmentWithin 24 business hours by certified AV technician

CLIENT ASSURANCE PROTOCOLS

01.Room Photometrics: Send room dimensions and ambient lux levels for throw-distance and gain calculations.
02.LTL Freight Scheduling: Coordinate dedicated liftgate delivery windows and white-glove pallet staging.
03.Serialized Warranty Support: Expedited RMA resolution and factory calibration verification.

TRANSMISSION