Insured Freight & Delivery Policy

Dedicated logistics coverage for high-value optical projection engines and discrete acoustic systems.

1. Complimentary Nationwide Shipping

We provide complimentary standard ground and LTL freight delivery ($0.00) on all orders dispatched within the contiguous 48 United States. There are zero hidden handling fees, fuel surcharges, or freight adjustments.

2. Order Handling & Transit Times

Handling & Staging Time1 to 2 Business DaysSerialized QA bench inspection, photometric check, and freight pallet strapping.

Carrier Transit Time2 to 5 Business DaysDirect transport via insured specialized freight carriers (FedEx Freight / UPS Freight).

3. White-Glove Liftgate Protocol

Because reference laser projectors and motorized ALR tensioned screens exceed standard courier tolerances, units are dispatched via dedicated freight vehicles equipped with hydraulic liftgates. The carrier coordinates a scheduled delivery window with the client prior to residential arrival.

4. 100% Comprehensive Transit Insurance

Every dispatch is fully insured against mechanical shock, moisture ingress, or cosmetic impact. In the event of transit compromise, annotate the condition on the carrier bill of lading and notify our Concierge Desk at support@soundscreenstore.com for an immediate replacement release.